Happy Rabbit Adapts Its Service Offer to Meet COVID-19 Challenges
The garment industry is no stranger to interruptions caused by unforeseen global or local events. The current COVID-19 pandemic is however set to have implications that extend well into coming seasons and even change for good the way we source, develop and deliver product in the future.
With the situation, and restrictions, varying from region to region and changing on a weekly, if not daily, basis, how can quality-conscious brands maintain their focus?
Our priority is the safety and well-being of our workers and those of the factories where we conduct inspections and validation visits.
Beyond that, our primary goal is continuity of support for our customers on their Quality Assurance journey , ensuring that they continue to derive as much value from our services as possible during these difficult times - and beyond:
- Fabric, Inline and final quality control inspections
- Pre-production meetings
- WIP validation
- Data capture and analytics
In case of any situation or event that has the potential to interrupt the normal operation of our services, we follow a four step C.A.R.E. (Clarify, Adapt, Regulate, Evolve) approach:
We have sought to understand the complexities of the situation through consulting advice issued by internationally-recognised authorities and through listening to our customers.
We are constantly looking at ways in which we can adapt our service offer to meet the needs of our customers and their partners.
That’s why we have decided to open up our inspection tool for factory use free of charge from Monday 20th July. This will allow essential quality-related data to continue to be captured and analysed for our customers in a consistent way, even if our own QC inspectors are unable to access a particular factory location.
Factories can sign up for an account free of charge and get started right away by clicking this link. SHARE LINK (button?)
Brands and factories that are experiencing disruption to their normal quality control arrangements can also trial our services at a discount. Click here for details of our current offers. (goes where?)
We are committed to working with all other entities throughout the supply chain to regulate and standardise new ways of working and identify solutions that protect the interests of all parties without compromising on quality.
Use our tool to help identify the best solution(s) based on your unique situation or view our COVID-19 policy here.
We will continue to evolve our approach and review our policies and services based on new information and best practice.
If you have any questions or feedback about our services, don’t hesitate to reach out at firstname.lastname@example.org or visit our website at www.happyrabbit.com/services/quality.