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Cost of Quality

Tags: Quality

The total cost of quality-related efforts and failures. It includes the cost of good quality (costs involved in testing/appraisal of a product to assure quality and costs involved in the prevention of defects/poor quality) as well as the cost of poor quality (internal and external failure costs arising from defective and/or inefficient processes, products or services).


Is related to Cost of Poor Quality

Has acronym COQ